Return Policy

RETURNS & REFUNDS — WWW.MEPMU.COM ONLINE STORE

Right of withdrawal — 30 days

If you bought as a consumer (or as a sole trader buying outside your professional specialization), you may withdraw from the purchase without giving a reason within 30 days of receiving the goods. This is longer than the 14 days required by EU law. To withdraw, send a statement to contact@mepmu.com — you can use the withdrawal form available in our Terms and Conditions.

After withdrawing, return the goods within 14 days to: ul. Popularna 20, 02-473 Warsaw, Poland. You bear the direct cost of return shipping. We refund the price of the goods together with the standard delivery cost, using the same payment method, no later than 14 days after we receive your withdrawal statement; we may withhold the refund until the goods reach us or you provide proof of dispatch. If you chose a delivery method more expensive than our cheapest standard option, we refund the amount of the standard option. Where delivery was free of charge, there is no delivery cost to refund.

You are liable for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning — the same handling you would be able to do in a physical store.

Orders shipped outside the European Union

The statutory right of withdrawal described above applies to consumers in the European Union and the European Economic Area. Orders shipped outside the EU and EEA are accepted for return on the same terms as to deadline and condition of the goods, with one difference: we refund the price of the goods only, and shipping costs in both directions are borne by the buyer. This does not apply to parcels damaged in transit or to warranty claims — those are handled the same way regardless of the delivery country.

Condition of returned goods — hygiene

Permanent makeup equipment is used on broken skin, so returns are subject to strict hygiene conditions. Under EU consumer law the right of withdrawal does not apply to sealed goods that cannot be returned for health protection or hygiene reasons once the seal has been opened.

ME™ machines can be returned only if the machine and its packaging are unopened, there are no signs of use, all seals, stickers and labels are intact, and the box is undamaged and in its original condition.

Cartridges, accessories and other products can be returned only if they are unused, the original packaging is unopened and undamaged, and all seals and labels are intact. All items must be in a resalable condition.

Damaged on arrival

If your order arrives damaged, contact contact@mepmu.com within 48 hours of delivery. Please attach photos of the damaged item and its packaging together with your order confirmation. In this case we cover return shipping and refund the purchase price together with the shipping cost.

Return shipments should always be sent with a trackable service. We recommend the carriers we ship with: DPD or DHL Express within the European Union, UPS Standard or DHL Express to the United Kingdom, and DHL Express elsewhere.

Faulty products and warranty

A return is not the only route. ME™ machines carry a 24-month warranty against hidden defects; consumable and wear parts (for example batteries) are replaced for a fee. Your statutory rights for goods not in conformity with the contract apply for two years from delivery and are not limited by the warranty. Complaints: contact@mepmu.com or ul. Popularna 20, 02-473 Warsaw, Poland. Technical service: service@mepmu.com.

For a justified warranty claim we cover collection and return of the machine. For damage caused by the user or for repairs outside warranty, the owner pays shipping both ways and we quote the repair before starting work.

How a refund is processed

Once your return arrives we inspect it and e-mail you to confirm receipt and tell you whether the refund is approved. Approved refunds are credited to your original payment method. We may refuse a return that does not meet the conditions above; in that case the return postage is the customer's responsibility.

Business customers

Purchases made by entrepreneurs on a B2B basis are governed by § 9 of our Terms and Conditions and by the distribution agreement, where one applies. The consumer right of withdrawal described above does not apply to them.

Questions

E-mail contact@mepmu.com or WhatsApp +48 575 714 346, Monday to Friday, 9:00–17:00 CET/CEST.